Information Integration: How to really create insight and value from data.
Bringing together information from heterogeneous sources. It can be done efficiently.
Six Sigma: Process improvement through fact based decision making.
How can your corporation become a Six Sigma corporation? Do's and Don'ts if you want to set up a Six Sigma program successfully.
IT Service Management: How to professionaly manage your IT.
Reducing IT cost and increasing business value and user satisfaction through professional IT service management.
My research at Stanford University: Information Integration
Implementing and running large scale Six Sigma programs.
IT Service Management and IT Outsourcing.